Melissa M. Arnoldi
Ms. Arnoldi is the Chief Customer Officer for AT&T Consumer, leading field technician and contact center teams that support 180 million annual customer interactions. These teams and their strategy counterparts are dedicated to serving customers first – through day-to-day service and transformation initiatives. Most recently, she served as the CEO of Vrio Corp., a multi-billion-dollar AT&T digital entertainment services company in Latin America with more than 9,000 employees across 11 countries during her tenure. Her team focused on driving business growth, creating innovative products and services, and delivering superior experiences to more than 10 million subscribers. Under her leadership, Vrio saw double digit revenue growth and was named as a Top 25 World’s Best Workplace by Great Places to Work®. Prior to that, Ms. Arnoldi served in various capacities at AT&T Inc., since 2008. This included President of Technology & Operations where she was responsible for the company’s global technology, software development, supply chain, network and cybersecurity operations, chief data office, as well as AT&T’s Intellectual Property group, Labs and Foundries. Before joining AT&T, Ms. Arnoldi was a senior executive at Accenture from 1996 to 2008.